Frequently Asked Questions

Everything you need to know about upgrading your home with Trademaster.

What is the standard shipping time for furniture and decor?

Most items are processed within 24-48 hours. Standard shipping typically takes 5-7 business days, while oversized furniture pieces may take 10-14 business days via our white-glove delivery partners.

Do you offer international shipping for home goods?

Currently, Trademaster ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home products?

We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.

Are your wood products sustainably sourced?

Yes, at Trademaster we prioritize environmental responsibility. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed materials.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home improvement purchases.